Grading & warranty
Every RebX device is graded for cosmetic condition and backed by our warranty. Explore what each grade means, then read our full warranty terms below.
How we grade refurbished tech
Grades reflect cosmetic condition only. Every grade is fully functional and tested. Use the tabs to explore Fair, Good, Very Good and Excellent on smartphones, watches and consoles.
Tablets
Screen
Body
Hardware
Battery
At Rebx Ltd, all refurbished products are backed by a 12-month warranty for added peace of mind.
If your product develops a fault within 30 days of purchase, we will offer either a replacement or a full refund. After the initial 30-day period, we will provide a repair or replacement where applicable.
Our warranty covers manufacturer defects and hardware faults only. The following are not covered under the warranty:
What is not covered
- Any water-related damage, including on devices advertised with water-resistance ratings such as IP67 or IP68
- Accidental damage
- Damage caused by drops, impact, misuse, neglect, or intentional damage
- Damage caused by incorrect installation, improper setup, or failure to follow manufacturer guidance
- Damage resulting from attempted repairs, modifications, jailbreaking, rooting, software tampering, or unlocking carried out by you or a third party
- Damage caused by power surges, electrical faults, or the use of incompatible accessories, chargers, or cables
- Consumable parts and accessories subject to normal wear, including batteries, filters, brushes, earbuds, ear cushions, charging cables, attachments, and removable components
- Cosmetic wear and tear, including scratches, dents, scuffs, discolouration, or screen marks that do not affect functionality
- General wear and tear resulting from everyday use, including natural battery performance reduction over time
- Faults caused by commercial, rental, or non-domestic use where the product was originally intended for personal household use
Important Notes
- Please keep your invoice or proof of purchase in a safe place, as this will be required when making a warranty claim.
- The 12-month warranty begins from the original purchase date only. If a replacement product is issued, the warranty period does not restart.
- The warranty is non-transferable and can only be claimed by the original purchaser.
- Any data stored on devices returned under warranty remains the responsibility of the customer. We recommend backing up and removing all personal data before returning any item.
- We will not be able to offer an exchange or refund if the device is still locked to your account.