Product Grading Explained

The following conditions reflect the minimum standards we uphold through our comprehensive refurbishment process. For more detailed information about the product, kindly consult any additional notes provided within the specific listing.

New

•  Supplied in original packaging
• 12-month manufacturer’s warranty

This Item is ‘Brand New’. Retail boxed and unopened.

New Open Box / Opened – Never Used

• This Item is Brand New
• Packaging has been opened or may have been replaced
• Supplied with all accessories
• 12-month seller’s warranty

This item is brand new, and on occasion, it may have been opened for quality assurance purposes, accessory replacement or upgrades, or in certain situations, the packaging may have been replaced. However, rest assured, you can make your purchase with confidence as we provide a 12-month seller warranty.

New Other

Supplied in original or replacement plain packaging. Box may have scuffs and markings.

• 12-month manufacturer or seller’s warranty
• Complete with all accessories unless specified in the listing

Our 'New Other' products are in an as new condition which means the product will look and perform as new. On occasions retail packaging may be replaced or the packaging may show signs of wear and tear, this will not affect the product.

Certified Refurbished

As a Certified Refurbished provider, the manufacturer has trusted us as their partner to rigorously refurbish their products. All units have been examined, tested and graded in line with manufacturer’s standards. You will receive a like-new product in original packaging with all accessories, free returns and 12-month seller warranty.

Excellent – Refurbished

• This Item is refurbished and in excellent condition
• None to minimal signs of use
• Supplied in original or replacement packaging
• 12-month seller’s warranty

Our ‘Excellent – Refurbished’ products are in an as-new condition which means the product should look and perform as new. On occasions, the retail or replacement packaging may have signs of wear and tear, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 12-month seller warranty.

Very Good – Refurbished

• This Item is refurbished and in very good condition
• May have some signs of use such as light body scratches
• May have very minor dents, very light wear
• Supplied in original or replacement packaging
• 12-month seller warranty

This item is refurbished. It has been examined and graded as very good cosmetic condition. Will show some signs of previous use such as minor cosmetic imperfections. The item has been tested and is in full working order. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 12-month seller warranty.

Good – Refurbished

•  This Item is refurbished and in good condition
• May have some signs of use such as body scratches
• Minor dents, light wear
• Supplied in original or replacement packaging
• 12-month seller warranty

This item is refurbished. It has been examined and graded as good cosmetic condition. Will show signs of previous use such as cosmetic imperfections. The item has been tested and is in full working order. Will contain all essential accessories for use but might be missing non-vital parts or consumables. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). 12-month seller warranty included.

Used - Excellent Condition

•  This Item is used, in excellent condition
• None to minimal signs of use
• Supplied in original or replacement packaging
• 6-month seller warranty

Our ‘Used – Excellent’ products are in an as new condition which means the product should look and perform as new. On occasions, the retail or replacement packaging may have signs of wear and tear or be replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 6-months seller warranty.

Used - Very Good Condition

• This Item is Used and in very good condition
• May have some signs of use such as light body scratches
• May have very minor dents / very light wear
• Supplied in original or replacement packaging
• 6-month seller warranty

This item is Used. It has been examined and graded as very good cosmetic condition. Will show some signs of previous use such as minor cosmetic imperfections. The item has been tested and is in full working order. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 6-month seller warranty.

Used - Good Condition

•  This Item is used and in good condition
• May have some signs of use such as body scratches
• Minor dents, light wear
• Supplied in original or replacement packaging
• 6-month seller warranty

This item is used. It has been examined and graded as good cosmetic condition. Will show signs of previous use such as cosmetic imperfections. The item has been tested and is in full working order. Will contain all essential accessories for use but might be missing non-vital parts or consumables. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). 6-month seller warranty included.

Used - Acceptable Condition

•  This Item is used and in Acceptable condition
• Heavy signs of use such as marks / scratches
• Instructions may be missing or reprinted
• May be missing non-vital parts / consumables
• Supplied in original or replacement packaging
• 3-month seller warranty

This item is used and graded as Acceptable Condition, in full working order. Product will show heavy signs of use such as marks/scratches. Will contain all essential accessories for use but might be missing non-vital parts or consumables. May not have instructions or instructions will have been reprinted. On occasions, the retail or replacement packaging may have signs of wear and tear or been replaced.

For Parts or Not Working

• This Item is for parts or not working
• Item is non-functional
• Most likely will not include accessories
• Power cables or original packaging may not be included
• Sold as seen

This item is sold as untested/ not working and for parts only. The item is non-functional and most likely will not include accessories. Power cables or original packaging may not be included. Sold as-is.

Where do you deliver?

We are able to deliver to most UK addresses. For addresses in Northern Ireland and Northern Scotland please allow an additional day for delivery.

There are some addresses we are unable to deliver to. Please see individual listings for more information. Certain postcodes may carry a surcharge as per the listing.

Please ensure you check the postage charges on the listing before you purchase.

When will my order be dispatched?

We will aim to dispatch any purchases within 1 working day. Our working days include Monday to Friday but exclude Bank Holidays.

Bulk orders or Specialist deliveries may require palletising. If this is the case, you may receive separate correspondence regarding delivery.

Can I change, or cancel, my order?

Once your order has been labelled for dispatch it can no longer be cancelled. Due to the efficiency of our pick, pack and dispatch process, orders can be ready for dispatch as quickly as 30 minutes after order confirmation. Items are often dispatched before we are able to action any relating emails or messages. Please ensure the products ordered, and the delivery address, are correct before completing your purchase as we are unable to take any action once the item has been sent.

How do I know when my parcel will be delivered?

Once we have dispatched your parcel we will send a 'your order has been dispatched' email to your registered email address. Included in the email will be the name of the courier used and a tracking number (if available) for you to monitor the progress of your parcel.

PLEASE NOTE:  delivery dates are estimated only and not guaranteed. Although infrequent, delays to deliveries can occur. This is usually due to factors out of our control such as weather conditions, however, if you are concerned about your delivery please let us or the courier know.

What if my item is damaged?

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.

You can do this by contacting us through (Rebx Website Contact Form) Any damage reported after this period will not be considered as transit damage.

Which couriers do you use?

We use DPD and Royal Mail for the majority of our parcels though we may use other couriers as required.

Please feel free to use the couriers’ apps, websites to help track your item.

Click here to read our Refund Policy