Privacy Policy
Prestek Ltd (“Rebx” or “we”) offers a platform for purchase of New & Refurbished items (the “Platform”).
At the date of publication of this privacy policy (the “Policy”), the Platform is available in the UK
This Policy aims to :
Provide you with information about how we collect and process your Personal Data as a user of the Platform (“you” or “your”),
Explain your rights in this regard and how to exercise them.
It is supplemented by our Cookie policy, which is available on the website operated by Rebx.
CONTENTS
- WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?
- WHY DO WE USE YOUR PERSONAL DATA AND ON WHAT LEGAL BASIS?
- WHAT PERSONAL DATA DO WE COLLECT?
- HOW LONG DO WE KEEP YOUR PERSONAL DATA?
- WHO DO WE SHARE YOUR PERSONAL DATA WITH?
- WILL YOUR PERSONAL DATA BE TRANSFERRED OUTSIDE THE EU OR THE UK?
- WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA
- POLICY UPDATES
- PERSONAL DATA GLOSSARY
1. WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?
Company name and legal form of Rebx: Prestek Ltd
Company Registration Number: 11456007
Trading address:
Rebx, Unit 22 The Business Centre,
Molly Millars, Lane Wokingham, RG41 2QY
VAT number: GB 301543255
Email address: info@rebx.co.uk
Website: www.rebx.co.uk
Rebx thus defines the purposes and methods of processing your Personal Data.
At Rebx, protecting your privacy is fundamental and we are committed to continually improving our approach to compliance with the General Data Protection Regulation (“GDPR”) and any other applicable Personal Data regulations.
2. WHY DO WE USE YOUR PERSONAL DATA AND ON WHAT LEGAL BASIS?
We collect and use your Personal Data for the following primary purposes:
2.1. Use of the services offered on the Platform
Purposes
Legal basis
- Access to and browsing on the Platform
Performance of the contract
- Management of orders placed via the Platform
- After-sales service and customer relations management
Performance of a contract
- Creation of, and connection to, your customer account via Shopify Login
Performance of a contract
* For after-sales service and customer relationship management purposes, in particular to resolve any issue related to your customer account, we may contact you by email, telephone or SMS, in accordance with our Terms of Use and Terms of Sale, to the extent permitted by applicable law.
2.2 Marketing and sales activities
Purposes
Legal basis
- Direct marketing and email newsletters
Consent of our legitimate interest in similar products or services
- Displaying personalised content on the Platform based on your browsing habits and profile
Consent
- Serving personalised online ads based on your preferences and browsing habits
- Personalising, measuring, and improving the distribution and effectiveness of our advertising operations in collaboration with our partners
- Creating audiences on certain social networks for marketing purposes
Consent
- Segmentation and analysis of our customer database to improve our customer knowledge and adapt our marketing strategies
Legitimate interest
2.3 Improving services
Purposes
Legal basis
- Carrying out statistical analyses of the use of our Platform
- Analysing your browsing behaviour to improve our services
Legitimate interest
- Recording of calls, messages and chats with our customer service or sellers for the purposes of training customer service agents or improving our service
Legitimate interest
- Conducting polls and surveys to improve our Platform and services, and collecting and managing feedback and reviews
Consent or our legitimate interest
2.4. Prevention, detection, and fight against fraud and security incidents
Purposes
Legal basis
- Preventing and fighting against fraud
Consent or our legitimate interest
- Preventing and managing security incidents and any other illegal activity on our Platform
Legitimate interest
2.5. Managing legal and tax obligations
Purposes
Legal basis
- Pre-litigation and litigation management
Legal obligation and/or our legitimate interest
- Fulfilling our accounting reporting obligations
Legal obligation
- Management of requests sent to our Data Protection Officer in connection with the exercise of your rights regarding your Personal Data
Legal obligation
3. WHAT PERSONAL DATA DO WE COLLECT?
Personal Data collected via the Platform
We collect and process your Personal Data when: you create or modify your account; you place orders; you interact with our Customer Service; you participate in a promo game or contest; or you write a review or respond to a customer satisfaction survey.
Your Personal Data may also be collected automatically as a result of your navigation on the Platform, in particular through the use of Cookies, subject to your prior consent to their placement.
Personal Data we may collect are:
Your last name, first name, e-mail address, phone number, delivery address and billing address,
Your bank and payment details; however, only the payment service provider will have access to your full payment card details,
Your order information and history,
The data relating to your connection and browsing activity on the Platform (in particular IP address, pages and products viewed)
Data relating to the ads you have viewed,
Information you provide when participating in promotional operations, polls and surveys, contests, or events
Your reviews and comments,
Messages and claims relating to products purchased or sold via the Platform,
Recording of your calls to our Customer Service Team, unless you object to it,
Personal Data collected via Social Login
If you choose to create your customer account or connect to our Platform using the Social Login functionality offered by Facebook, Google, or Apple, they will provide us with your email address, and in some cases your full name, which are required to create your customer account or connect to our Platform.
4. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will store your Personal Data for the following periods:
For Personal Data collected for the use of services on the Platform: we will keep your Personal Data for 3 years as of the end of your last contact with Rebx;
For Personal Data collected for marketing and sales purposes, we will retain your Personal Data for 3 years from your last contact with Rebx;
For Personal Data collected for the purpose of analysing and improving our services, we will store your Personal Data for a maximum of 3 years from the date we collect them; they will then in pseudonymised form for a maximum of 5 years. Audience measurement statistics and traffic data will be kept for a maximum period of 26 months from the date we collect them, after which time they will be anonymised.
At the end of the above periods, we may retain your Personal Data for a further period (up to 10 years) to enable us to comply with our legal obligations.
Some of your Personal Data may be subject to shorter retention periods: Phone records with our Customer Service Team are stored for a maximum of 6 months.
5. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Carriers and logistics partners
The Personal Data that is necessary for the shipment of the product ordered will be shared with the carriers and logistics partners in charge of this shipment.
Payment service providers
Some Personal Data will be transferred or directly collected by our payment service providers (PCI DSS certified) or banks.
Sub-contractors and service providers
Your Personal Data will also be shared with our external service providers, acting on our behalf, such as those involved in customer service management, analytics and marketing services (including our services providers in charge of carrying out analyses and segmentations, marketing and sales studies) or IT services, e.g., for data storage purposes. We make sure that they offer the necessary safeguards to ensure the security and confidentiality of your Personal Data and that they only have access to the Personal Data necessary to perform their services; they are not authorised to process your Personal Data for any other purpose.
Authorities
Your Personal Data may be disclosed to the authorities pursuant to a legal or regulatory requirement or a decision by a regulatory or judicial authority.
Social networks and other advertising partners
For advertising purposes, and subject to your prior acceptance of advertising Cookies, we may share some of your Personal Data with our ad partners to assess the performance of our advertising campaigns. We may also use some of your Personal Data to create personalised audiences or similar for potential customers through the social network advertising platforms of Facebook and Google.
You can withdraw your consent to this Processing of Personal Data at any time by changing your Cookies settings in your customer account.
More information about the Processing carried out by Meta here and by Google here and here.
6. WILL YOUR PERSONAL DATA BE TRANSFERRED OUTSIDE THE EU OR THE UK?
Our Processing of Personal Data is mainly carried out in the UK.
Rebx may transfer your Personal Data to countries outside the UK, in particular in connection with the following activities: customer service management, the outsourcing of certain IT services and communication via social networks.
We are committed to providing appropriate safeguards for transfers outside the UK, in accordance with applicable legislation.
7. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
Your rights
You may request access to and rectification or, where appropriate, erasure of your Personal Data. You may also, in certain cases, object to the Processing of your Personal Data or request that the Processing be restricted, subject to the conditions set out in the applicable regulations. You also have the right to data portability.
You may also give us specific instructions regarding the fate of your Personal Data after your death (retention, transfer to a designee, deletion).
If you believe that your rights or our obligations are not complied with, you may lodge a complaint with a data protection authority. For more information about your rights, please find more information here: Information Commissioner’s Office (ICO), Website: https://ico.org.uk
How to exercise your rights
You may exercise your rights or ask us any questions you may have on the Processing of your Personal Data by writing to us at:
the following e-mail address: legal@backmarket.com or the following postal address: JUNG SAS, attn: Data Protection Officer, 199 Rue Championnet, 75018 Paris, France
specifying your full name and the email address used to create your customer account (if you have one)
If we have any reasonable doubt as to your identity, we may ask you to enclose a copy of an official identification document, such as an ID card or passport, in support of your request.
You may also, directly and at any time:
object to the Processing of your Personal Data for direct marketing purposes by clicking on the “unsubscribe” link in any of our promotional communications, or if you have a customer account, by changing your marketing preferences in the “My Profile” section of your customer account.
withdraw your consent to the Processing of your Personal Data carried out by our services for the purposes of personalising your user experience on our Platform, analysing your browsing activities, and measuring the audience of our Platform and/or for the purposes of personalising our advertising content, by setting your Cookies preferences from the “Cookies” section available at the bottom of our Platform page.
if you have a customer account, access and rectify your customer account profile (login, contact details, billing, and delivery addresses, etc.) from the “My Profile” section of your account.
when you call us, object to the recording of the call with our after sale service.
8. POLICY UPDATES
This Privacy Policy may be amended from time to time, in particular to reflect any changes in legislation, regulations, case law or technology.
9. PERSONAL DATA GLOSSARY
Cookie
Means a small computer file, a tracer, that is placed on your device and read, e.g., when you browse a website, open an e-mail, or install or use a software or mobile application, regardless of the type of device used (computer, smartphone, etc.).
Data Protection Officer
Means the person within Rebx whose role is to ensure that we process your Personal Data in compliance with applicable data protection regulations.
Personal Data
Information that makes it possible to identify you, whether directly or indirectly by reference to an identifier or from the cross-referencing of a set of data. This may include your first and last name, contact details, customer number, image or voice, or IP address.
Purpose
is the primary purpose for which Personal Data are used. In other words, this is the “why”, the reason why we use your Personal Data.
Data Controller
Means the natural or legal person who determines the Purposes and means of the Processing of your Personal Data, i.e., all operations carried out with them (such as collecting, consulting, or storing them). In other words, this is the person who decides why and how to process your Personal Data.
Processor
Means the natural person or legal entity (company or public body) that processes Personal Data on behalf of the Data Controller as part of a service. Our relationships with our Processors are governed by Processing Agreements that fully comply with applicable legal requirements.
Processing
Means one or more operations carried out on Personal Data, regardless of the process used. This ranges from the mere collection of Personal Data to the use, consultation, transformation, matching, or transfer of Personal Data to a third party.
Cookies
(Pop up for customers)
By selecting “Accept all” you allow Rebx and our partners to use cookies and to share your data for all these purposes. We and our partners use cookies and similar tools to measure our site's audience, evaluate the performance of our ads, and show you personalized content and ads.
Except for cookies that are essential for navigating our site, we use these cookies and share your data only with your consent. Learn more about cookies. You can change your mind and modify your choices at any time by going to the "Cookies and privacy settings" section at the bottom of any page. Read our Cookie policy and Data Protection Policy for more info.
Products Warranty Information
The capitalized terms in this Seller Warranty have the meaning assigned to them (i) in this Seller Warranty when they are defined, or (ii) when they are not defined in this Seller Warranty, in the Terms of Sale available here.
1. What is covered by the Seller Warranty?The Seller Warranty applies to all Products purchased on rebx.co.uk. For 6 months after the delivery date, in addition to the rights of which the Buyer benefits from the legal guarantee, the Buyer benefits from:
a presumption of non-conformity: it is assumed that the defects that appear during the Seller Warranty period existed at the time of the delivery, unless the Seller can prove otherwise;
an answer within 24 hours (excluding weekends and public holidays);
a return label for returning the defective Product, free of charge, within 1 business day once the Buyer has informed Rebx of their warranty claim. The shipment cost for returning the Product will be paid by the Seller (if the warranty is shown to be void, the cost of the returns and any subsequent shipping costs may be deducted from any refunds due);
a repair or replacement solution as fast as possible from receipt of the Product(s). In case of replacement or repair, the replaced or repaired Product will be returned to the Buyer at no extra cost. The Seller will offer a replacement or repair solution within a maximum 30 days from the receipt of the Product(s). Reimbursement will be offered only when repair or replacement of the Product is not possible. In such a case, the Buyer may return the Product and receive a total reimbursement, or keep the Product and receive a partial reimbursement.
The Seller Warranty is given free of charge.
2. What is not covered (warranty exclusions)?
The Seller Warranty is void in the following cases:
when the Product is oxidized or broken;
when one or more of the components of the Product have been manipulated by the Buyer or a third party not authorised by the Seller;
when the use of the Product by the Buyer exceeds a so-called normal use, i.e. a use usually expected from a similar product;
in case of negligence or lack of maintenance of the Product by the Buyer, or in case of an accident (e.g. a fall) occurring after the delivery of the Product.
In addition, normal wear and tear of the Product is not covered by the legal guarantees nor by the Seller Warranty.
3. How to obtain the warranty service?
Contact the seller via the channel or any other contact method, within 6 months of delivery of the Product.
4. How to benefit from the Seller Warranty ?
To exercise their warranty rights, the Buyer connects to his/her customer account and clicks on the "Get help" button on the order concerned, or fills in the contact form available under this link. The Buyer receives a return label to send back the defective Product from the United Kingdom, free of charge. The shipping costs for the return of the Product will be paid by the Seller (unless the warranty is shown to be void, in which case the cost of the return of the Product and any subsequent shipping costs may be deducted from any refunds due).
The Buyer must package the Product that they return to the Seller with care so that it is not damaged during transport. Buyer should also ensure that they delete their personal data before returning the Product and log out of any account that is connected to the Product. Instructions on how to delete personal data can be provided if requested.
5. Is this warranty an insurance?
No, this Seller Warranty is not an insurance, and no Buyer or third party is an insured or third party beneficiary under this Seller Warranty. Namely, it does not apply in case of loss by the Buyer or theft. In addition to the legal guarantee and the Seller Warranty, Buyers may take out a paid insurance covering breakage and theft of the Product.
6. Legal rights
The Seller Warranty is offered in addition to the legal guarantee due by the Seller and therefore does not affect the Buyer’s rights under this legal guarantee. To know more about their legal rights, Buyers can refer to the Terms of Sale, available here.
7. Governing Law and Dispute resolution
The Seller Warranty shall be governed by the laws of England.
In the event of a dispute related to this Seller Warranty, the Buyer may involve a consumer affairs mediator free of charge for the amicable resolution of the dispute between them and the Seller under the terms set out in the Terms of Sale, available here.