A+ Grade - New

This Item is ‘Brand New’. Retail boxed and unopened.

• Supplied in original packaging
• 12 Month Manufacturer warranty

A Grade - New Other

Our 'New Other' products are in an as new condition which means the product should look and perform as new . On occasions the retail or replacement packaging may have signs of wear and tear.

• Supplied in original or replacement plain packaging. Box may have scuffs and markings
• 12 month manufacturer or seller warranty
• Complete with all accessories unless specified in the listing

B Grade - Refurbished

This item is refurbished. It has been examined, tested and graded and is very good cosmetic condition but may show signs of previous use such as scratches or scuffs. The item is fully tested and working. On occasions the retail or replacement packaging may have signs of wear and tear.

• In very good condition
• Comprehensively tested and fully working
• Complete with all necessary accessories unless specified in the listing
• Has minor cosmetic marks or scuffs and show signs of use
• Supplied in original or replacement plain packaging. Box may have scuffs and markings
• 3 month seller warranty

Please note - Batteries are a consumable item and may need to be replaced within the lifetime of the product. Batteries that have been tested to ensure they hold a charge however we cannot guarantee that the manufacturers advertised maximum battery life can be achieved.

C Grade - Refurbished with Cosmetic Marks

This item is refurbished. It has been examined, tested and graded and is showing noticeable signs of use such as heavy scratches or scuffs. However this are purely cosmetic and does not affect functionality of the product.

• In good condition
• Comprehensively tested and fully working
• Complete with all necessary accessories unless specified in the listing
• Has moderate to heavy cosmetic marks (scratches, scuffs)
• Supplied in original or replacement plain packaging. Box may have scuffs and markings
• 3 month seller warranty

Please note - Batteries are a consumable item and may need to be replaced within the lifetime of the product. Batteries that have been tested to ensure they hold a charge however we cannot guarantee that the manufacturers advertised maximum battery life can be achieved.

D Grade - Used

This item was previously used and will have general signs of use such us scratches, marks, or scuffs. May not have instructions or instructions will have been reprinted. Accessories might be missing. On occasions the retail or replacement packaging may have signs of wear and tear.

• In good condition with previous use
• Extensively tested and fully working
• General signs of use such us scratches, marks, or scuffs
• May not have instructions or instructions will have been reprinted, accessories might be missing
• Supplied in original or replacement plain packaging. Box may have imperfections

Where do you deliver?

We are able to deliver to most UK addresses. For addresses in Northern Ireland and Northern Scotland please allow an additional day for delivery.
There are some addresses we are unable to deliver to. Please see individual listings for more information. Certain postcodes may carry a surcharge as per the listing.
Please ensure you check the postage charges on the listing before you purchase.

When will my order be dispatched?

We will aim to dispatch any purchases within 1 working day. Our working days include Monday to Friday but exclude Bank Holidays.
Bulk orders or Specialist deliveries may require palletising. If this is the case, you may receive separate correspondence regarding delivery.

Can I change, or cancel, my order?

Once your order has been labelled for dispatch it can no longer be cancelled. Due to the efficiency of our pick, pack and dispatch process, orders can be ready for dispatch as quickly as 30 minutes after order confirmation. Items are often dispatched before we are able to action any relating emails or messages. Please ensure the products ordered, and the delivery address, are correct before completing your purchase as we are unable to take any action once the item has been sent.

How do I know when my parcel will be delivered?

Once we have dispatched your parcel we will send a 'your order has been dispatched' email to your registered email address. Included in the email will be the name of the courier used and a tracking number (if available) for you to monitor the progress of your parcel.

PLEASE NOTE: eBay's delivery dates are estimated only and not guaranteed. Although infrequent, delays to deliveries can occur. This is usually due to factors out of our control such as weather conditions, however, if you are concerned about your delivery please let us or the courier know.

What if my item is damaged?

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.
You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.

Which couriers do you use?

We use DPD and Royal Mail for the majority of our parcels though we may use other couriers as required.
Please feel free to use the couriers’ apps, websites to help track your item.

While we hope you’ll be happy with your Tattyboxsupplies items we understand you may, on occasion, need to return the item. This policy has all the information you’ll need to understand when and how you can do this.

I’ve changed my mind

We’d like you to be happy with everything you purchase from Tattyboxsupplies. Should you change your mind about your purchase please return the product, within 30 days of receipt.

PLEASE NOTE: Items being returned need to be unused, unopened, with any seals intact, and in the same condition as received. Certain products will be exempt from the 'Change of Mind' clause for health and hygiene reasons. Please wait for us to accept your Return Request BEFORE returning your product.

My item has been damaged in transit

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.

You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.

Terms of the TattyBoxSupplies Warranty

Electrical products will carry a 90 days warranty. This will cover parts and labour but will not extend to accidental damage, user misuse, general wear and tear or malicious damage. The warranty is not transferable and will not apply to any goods bought or appears to have been bought for trade purposes or business use.

My item has developed a fault within 30 days of delivery.

Within 30 days of receipt of the goods (or for perishable goods within their use by date, if sooner) you will be offered the choice of a replacement or full refund. If your item develops a fault, please notify us via My eBay. If we agree an item is to be returned as faulty, we will send you a pre-paid postage label or arrange a collection at our expense.

Please do not return the product and request a refund of the postage.

We will offer either a refund, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been returned and delivered to Tattyboxsupplies.

The fault has developed after 30 days but within 90 days of delivery (Electrical goods only).

From 30 days after receipt of the goods until 90 days, we will arrange for repair of the item under the terms of the warranty. Once the item is returned to us we will send it to our technicians.

What to send : When returning your item for repair please include any accessories you received with the item. EG remote control, cables, charger. Where applicable, please also remove any password/passcode or supply the information needed for the technicians to access your item.

If a repair is possible, we will carry this out and return the item to you. If your item is deemed beyond economical repair, we will offer a replacement (stock permitting). Only in the event of a replacement not being available will a refund be offered. The 90 day warranty starts from the date of the original purchase.

Items returned to us via collection or pre-paid label can take up to 14 days to be delivered back to us for assessment. Please note that it can take 3-5 days for any refund given to be shown in your PayPal account.

IMPORTANT

Hard drives and USB devices, laptop / desktops / netbooks / tablets. These items must be backed up before they are sent in for repair.
Any disks left in players or drives cannot be guaranteed to be returned.

Here at TattyBox we offer an extensive range of products at competitive prices. Through years of trading, we work with a wide range of retailers and manufacturers to find the best deals, often offering solutions for end-of-line and excess stock. We pass those savings onto you.

We also offer a range of preloved products that typically have been previously sold and returned or shipped but returned to sender. Our team of expert technicians follow a multipoint verification and repair process to ensure every refurbished product we sell is fantastic value for money.

We go to great lengths to ensure all products offer a great out of box experience, and a full description to identify the product condition is shown on all our listings - new or refurbished - to ensure you know exactly what you are purchasing.

We want you to buy from us with confidence! We process many different types of products - please check out our range below. These product listings will detail exactly what you can expect to receive and if the product is “Complete” or “Unit Only”. Any other missing items will be clearly detailed in the listing tittle and/or the item description. Please note that our refurbished items may not include a manual.